betnano Privacy Policy

betnano ("betnano," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the betnano platform at https://betnano.club (the "Platform"). This Privacy Policy describes how betnano collects, uses, stores, shares, and protects personal information in connection with your use of the Platform and all related services.

This Privacy Policy is written in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations. As a platform serving Filipino players, betnano takes its obligations under Philippine data protection law seriously.

By registering for a betnano account, accessing the Platform, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue your use of the Platform.

betnano collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are described below.

2.1 Registration & Identity Data

When you create a betnano account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile number (Philippine-registered)
• Username and encrypted password
• Preferred currency (Philippine Peso — PHP)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and verify your identity, we may collect:

• Copies of government-issued photo identification (e.g., Philippine passport, PhilSys National ID, SSS ID, UMID, or driver's license)
• Proof of address documents (e.g., utility bill, bank statement, or barangay certificate)
• Proof of payment method ownership (e.g., GCash or PayMaya account screenshots showing your registered name)
• Selfie or liveness verification images where required

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e-wallet account names, bank account names — we do not store full card numbers)
• Transaction amounts, dates, and reference numbers
• Bonus and promotional activity records

2.4 Gaming Activity Data

• Game history, bet amounts, and outcomes
• Session duration and frequency of play
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)
• Bonus and free bet usage records

2.5 Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Unique device identifiers
• Log data including access times, pages visited, and error reports

2.6 Communications Data

• Records of your communications with betnano customer support
• Email correspondence and live chat transcripts
• Survey responses and feedback submissions

betnano collects personal data through the following means:

3.1 Directly From You

The majority of personal data we hold is provided directly by you when you register for a betnano account, complete identity verification, make deposits or withdrawals, contact our support team, respond to surveys, or participate in promotions.

3.2 Automatically Through Platform Use

When you access and use the betnano Platform, certain technical data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device information, browser type, and your activity on the Platform such as pages visited and games played.

3.3 From Third-Party Service Providers

betnano may receive personal data about you from trusted third-party service providers, including:

• Payment processors and e-wallet providers (e.g., GCash, PayMaya, BPI, BDO, Metrobank) — to confirm transaction details
• Identity verification and KYC service providers — to assist in verifying your identity documents
• Fraud detection and anti-money laundering screening services
• Analytics providers — to help us understand how the Platform is used

betnano uses the personal data we collect for the following purposes:

1. Account Management: To create, maintain, and manage your betnano account, including verifying your identity and age (21+), processing your registration, and enabling you to log in securely.
2. Service Delivery: To provide you with access to all games, features, and services available on the betnano Platform, including processing deposits, withdrawals, and bonus credits.
3. Legal & Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and responsible gaming regulations.
4. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the Platform.
5. Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance.
6. Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming tools such as deposit limits and self-exclusion, and comply with player protection obligations.
7. Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the betnano Platform.
8. Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or features on betnano — but only where you have provided your consent to receive such communications. You may opt out at any time.
9. Legal Claims: To establish, exercise, or defend legal claims in connection with your use of the Platform.

Under the Data Privacy Act of 2012 (RA 10173), betnano processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and betnano — specifically, to provide you with access to the Platform and its services, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and gaming regulations.
• Legitimate Interests: Processing is necessary for betnano's legitimate interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities, such as sending marketing communications, betnano relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

betnano does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

6.1 Service Providers

betnano works with trusted third-party service providers who assist us in operating the Platform. These include payment processors, KYC and identity verification providers, cloud hosting providers, customer support platforms, fraud detection services, and analytics providers. All service providers are contractually required to process your data only on betnano's instructions and to maintain appropriate security measures.

6.2 Regulatory & Law Enforcement Authorities

betnano may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by law, court order, or regulatory directive. This includes disclosures required under AML legislation and gaming regulations.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of betnano's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

6.4 With Your Consent

betnano may share your personal data with other third parties where you have given your explicit consent to such sharing.

betnano uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security and fraud prevention measures.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Performance & Analytics Cookies: These cookies collect anonymized information about how visitors use the Platform, such as which pages are visited most frequently and whether error messages are received. This data helps us improve the Platform.
• Functional Cookies: These cookies allow the Platform to remember your preferences, such as your language settings and display preferences, to provide a more personalized experience.
• Marketing Cookies: These cookies track your browsing activity to deliver relevant promotional content. They are only placed with your consent.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the betnano Platform and your ability to access some features. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

betnano retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements.

The following general retention periods apply:

Upon expiry of the applicable retention period, betnano will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

betnano implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the betnano Platform is encrypted using industry-standard SSL/TLS protocols — the same level of encryption used by major Philippine banks.
• Encrypted Data Storage: Sensitive personal data, including identity documents and financial information, is stored in encrypted form on secure servers.
• Access Controls: Access to personal data is restricted to betnano personnel and authorized service providers who have a legitimate need to access it. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: betnano supports two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Regular Security Audits: betnano conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the Platform.
• Incident Response: betnano maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, betnano will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 (RA 10173) of the Philippines, you have the following rights with respect to your personal data held by betnano:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, stored, and shared. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data betnano holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most of your account information directly through your betnano account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betnano's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to betnano's overriding legitimate grounds.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to betnano in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that betnano has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact betnano's data privacy team by email at the address provided in Section 14 of this Privacy Policy. betnano will respond to all verified data rights requests within thirty (30) days of receipt.

The betnano Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. betnano does not knowingly collect personal data from individuals under the age of 21.

Age verification is conducted during the registration process, and betnano reserves the right to request additional proof of age at any time. Any account found to be held by a person under 21 years of age will be immediately suspended, and any personal data collected in connection with that account will be deleted in accordance with our data retention procedures.

The betnano Platform may contain links to third-party websites or services for informational or operational purposes. betnano is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to the betnano Platform and does not extend to any external websites or services.

We encourage you to review the privacy policies of any third-party websites you visit through links on the betnano Platform. betnano has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

betnano reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, betnano will notify registered players by email and/or by posting a prominent notice on the Platform. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the betnano Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should discontinue your use of the Platform and may request closure of your account.

We recommend bookmarking this page and reviewing it periodically to stay informed about how betnano protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way betnano processes your personal data, please contact our data privacy team. We are committed to addressing all privacy-related inquiries promptly and transparently.

You can reach the betnano privacy team by email at:

[email protected]

For general support inquiries, you can also contact our customer support team at:

[email protected]

betnano will acknowledge receipt of your request within five (5) business days and provide a substantive response within thirty (30) days. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

If you are not satisfied with betnano's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.